If you are unhappy with any aspect of our service, please let us know and we will aim to investigate your concerns promptly and fairly.
You can contact us using the details provided on our contact page. Please include as much detail as possible, including:
We aim to respond within a reasonable time, but complex matters may take longer depending on the nature of the complaint and the information required.
This website provides general information and enquiry handling. If your complaint relates to regulated debt advice, insolvency administration, or a formal appointment, additional procedures and escalation routes may apply depending on the provider involved.